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OUR PRIVACY POLICY

This Privacy Policy explains in detail the types of personal data we may collect about you when you interact with us. It also explains how we’ll store and handle that data, and keep it safe.

We are committed to protecting your privacy; we'll only use the information that we collect about you lawfully. We won’t share your information with any other organisations for their marketing, market research or commercial purposes.

For the purpose of the General Data Protection Regulation 2018, the data controller is the Owners of the Old Gatehouse. Underdown House, Pembroke SA715PR

Visitors to our website

If you're just browsing our site we don't collect any personal information about you.  Any website analytics information we collect is only processed in a way which does not identify anyone.

Holidaymakers enquiring or booking

We collect information from you when you make a booking, make an enquiry, make a payment, make a complaint, fill out a form or engage with us via social media.

WHAT INFORMATION DO WE COLLECT AND WHY?

When you make an enquiry, we may collect and store your name, email address and phone numbers in order to handle your enquiry. 

When you book through us, we will collect and store your name, email address, home address and phone numbers for the purpose of your contract with us and will be available to view when the owner is logged into the secure Owners website

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When you book online we will store your IP address in order to process the booking transaction.

When we collect your personal data, we’ll only keep it for as long as necessary and for the purpose it was collected.

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If you ask us to, we will add your email address to our newsletter mailing list and send occasional emails with news and updates. When we make your booking, we must use your information in the following ways:-

We will use the name and contact details of people you have identified as ‘emergency contacts’ as well as details of your travel insurance policy to contact relevant individuals and insurance companies in the event of an emergency involving you.

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Your credit/ debit card or other payment details will be used to take authorised payments for your booking or to process refunds.

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We need to understand any special requirements you have (such as those relating to any disability or medical condition) so that we can check that the accommodation you have selected is appropriate for you. 

We may also pass on other information relating to you for immigration, security and anti-terrorism purposes; or for any other purposes which a government authority determines appropriate or to comply with a relevant legal or regulatory obligation that we have.

If you fail to provide us with this information, we may not be able to plan or confirm your booking.

How do we protect personal information?

In accordance with European data protection laws, we have put procedures in place to prevent unauthorised access to, and the misuse of, personal data. Our systems and procedures are designed in order to protect and safeguard the personal data you share with us.

We use security procedures and technical and physical restrictions to prevent unauthorised access to data, storing it on secure databases accessible only by those with special access rights who are required to keep the information confidential.

Do we disclose any information to outside parties?

We do not sell, trade, or give your personally identifiable information to outside parties other than If we believe it is appropriate to release your information in order to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

We may share some of your data with various categories of companies when it is essential for our ongoing commitment to provide excellent customer service to you:

• Professional service providers such as marketing services, advertising partners and website hosts that help us run things smoothly

• The email provider we use to send our email newsletters and the card processing company that provides our online payment service

• Our bank if we need to make a transfer to you

Data may be stored by our email provider where provided for administration purposes, handling enquiries, bookings etc.

• The right to access the information we hold about you by submitting a Subject Access Request to us by email to vdpmaria@hotmail.co.uk or by post to Underdown House, Grove Hill Pembroke SA715PR

We will respond to your request within 5 working days to acknowledge receipt. Our initial response will contain a Subject Access Request form including a request for verification of your identity. We will conclude within 30 days of receipt of the necessary information.

Retention of information

We will retain information only for as long as it is needed for its original purpose or to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Any information no longer required will be deleted or disposed of confidentially and completely.

Links to other websites

This privacy policy does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit. We have no responsibility or liability for the actions or content of those sites.

Changes to our privacy policy

If we decide to change our privacy policy, we will post the changes on this page. Policy changes will apply only to information collected after the date of the change.